All returns must be accompanied by dead plant, original receipt, and original sales ticket. On Trees and Shrubs: All woody outdoor trees and shrubs are guaranteed for one full year from date of purchase. Perennials: Perennials are guaranteed until November 1st of purchase year. * For dead plants, store credit will be issued for the amount paid. Cash/credit card refunds will not be given on dead plants. All store credits expire one year from date issued. * Excludes: annuals, tropicals, houseplants, sod, herbs, chrysanthemums, purchases made using a store credit, purchases made using a contractor’s discount, and purchases made between December 1st and March 1st. Clearance sale items are not guaranteed. Purchases made with Loyalty Points are not guaranteed. * Guarantees are non-transferable.